Turn every call into
structured signal in milliseconds.
Real-time intent, sentiment and topic extraction. AI quality scoring before payout. Bring your own LLM endpoint, or use ours. The intelligence layer that powers everything else in Pulse.
Live conversation AI · in-flight call
Live11:42 caller"I'm looking to switch my auto insurance — my current premium just went up..."
11:42 agent"Got it. Can I confirm the zip and what coverage you have today?"
11:43 caller"33602. Full coverage, two cars, clean record"
From caller to closed-loop in milliseconds.
Call ingresses
Audio streams from the carrier into our real-time inference pipeline.
Live transcription
Speech-to-text runs continuously with sub-second latency, with speaker attribution.
Intent & sentiment
Models score intent classes, sentiment trajectory and topic clusters every few seconds.
Decisions ship
Scores feed routing, RTB, quality analysis and post-call reports — same call, same instant.
Every moving part.
Real-time intent
Multi-class intent scoring updates every 2–3 seconds during the call.
Sentiment trajectory
Polarity and arousal scored continuously with stability and trajectory metrics.
Topic extraction
Auto-clustered topics with confidence scores — search, drill-down, alert.
Bring-your-own-LLM
Route summarization or scoring to your OpenAI, Anthropic, or self-hosted endpoint.
PII redaction
Auto-mask sensitive data in transcripts and recordings — privacy-first, compliance-ready.
Multilingual
English, Spanish, French, Portuguese supported at GA. More on request.
The teams that live by inbound calls.
Insurance qualification
Score every quote call before warm-transfer to a closer.
Healthcare intent
Distinguish urgent vs scheduling intent in real time.
Mortgage routing
Send Tier-1 refi intent to senior loan officers, route the rest to AI agents.
Education enrollment
Score program-fit and finance readiness during the first 60 seconds.
What teams always ask.
Live intent and sentiment scores update every 2–3 seconds with sub-second processing latency. Final post-call quality score is computed in <100 ms after call-end.
Yes. The "bring your own key" connector lets you route summarization, quality scoring or topic extraction to OpenAI, Anthropic, Google or your self-hosted endpoint. Audit logs persist regardless of which model handled the call.
Out-of-the-box models are tuned for the major US verticals (insurance, refi, medicare, home-services, legal, education). Custom fine-tunes per workspace are available on enterprise plans.
Real-time redaction strips configurable PII fields from transcripts and recordings. Originals are encrypted at rest with per-tenant keys; audit access is logged.
Yes. English, Spanish, French and Portuguese are supported at GA, with auto-detect or per-DID defaults. Additional languages on request.
Related Pulse capabilities.
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