Destinations are the endpoints where customer calls are routed using Teldrip.

The “Pause Destination” feature temporarily stops a destination from receiving customer calls.

In order to pause a destination:

Navigate the “Manage Destination” menu.

In the “Action” column, locate the “Pause” button.

Press the “Pause” button to either pause or resume calls to that destination.

To edit a destination, you need to:

Login to your “Teldrip” account.

Go to the “Dashboard”.

Click on the "Manage Destination" menu.

Locate the destination that you want to edit.

In the “Action” column, find the "Edit" button.

Press the "Edit" button to open the destination settings.

Make the necessary changes to the destination details.

Lastly, save your changes.

Number: It refers to a specific phone number or device where calls are directed.

SIP: This is a protocol that enables calls over the internet, directing them to a specific device.

“Ring Timeout” is the maximum duration a call will ring at a destination before it is marked as unanswered.

Capping & Limits are restrictions set on calls and conversions at the destination level. They help you control call volume, conversion rates, and revenue from each destination.

Incoming Capping: It limits the number of calls a destination can receive.

Conversion Capping: This restricts the number of call conversions at a destination.

Revenue Capping: It caps the revenue generated from calls to a specific destination.

“Business Hours” allow you to set specific time frames during which a destination generates revenue, depending on the selected time slots.

“Concurrency Settings” control the number of simultaneous calls that can be routed to a destination.

None: It denotes no limit on the number of concurrent calls.

Max: This type restricts the total number of concurrent calls allowed.

Hourly: It restricts the number of concurrent calls within an hourly period.

“Suppression” allows you to block specific caller IDs from being routed to a destination.